Enterprise Application Development & Integration

Digital Intelligence

Managed Services

Business Process Re-engineering

Computer-Aided Design/Computer-Aided Manufacturing

Clients:

Rockwell International

 - North American Aircraft Operations

-  Rockwell Graphic Systems

Government of the District of Columbia

Goal Systems international

First Chicago Bank

Ameritech

Varco-Pruden

W. W. Grainger

McDonald’s Corporation

Telecommunications:

Government:

  Office of the Chief Technology Officer. District of Columbia,

Provided agency-level technical direction and management for the Office of the Chief Technology Officer (OCTO) District of Columbia Telecommunications/Information Technology assets and infrastructure support systems. Have exercised broad authority to manage, determine and implement the agency's information and telecommunications technology and management improvement goals and objectives. Have directed OCTO's efforts to evaluate, recommend and implement information and technology management plans and systems for use by OCTO and its components including technical, managerial, operational and feasibility assessments. Have engaged in the analysis of emerging technologies and how the District might best utilize them. Have assisted in the development of strategic plans, have conducted research and evaluation of untested IT services and solutions proposed by District agencies to establish District-wide standards related to IT innovations. Have utilized expertise in Telecommunications, E-government and Business Process re-engineering.

Specifically, utilizing state of the art telecommunications, have enabled the District to leverage itself to compete with major providers, in order to establish itself as its own telecommunications provider.Developed project planning for establishing the management infrastructure forproviding managed telecommunications services, and to support a greaterbandwidth technology shift. Objectives have been to develop a single repository for ITand telecommunications assets; provide a timely and accurate telephonedirectory for city services and for employees for both internal and external use;provide a vendor-independent management tool to analyze, reconcile, validateand allocate monthly phone bills for agency use; create a combination ofbusiness and data processes that can update all telecom information with real-time accuracy and reliability; and finally, to improve delivery of city services. Theproject has included interfacing of Verizon 8 CO 5ESS switches for capturing raw call data, developing an agency prototype, as well as the full implementation of a web-enabled electronic telecommunications ordering service (that currently supports 360 users and 90 agencies), invoice reconciliation, agency budget & forecasting (which has enabled, for the first time, adherence to the mandatory anti-deficiency ruling imposed by the District CFO). The project has achieved its objectives of multi-million dollar cost savings through detection of billing inacurracies, fraud, waste and abuse.

Commercial:

Managed Services

Ameritech. Chicago, Illinois

Defined, developed and managed the implementation ofinformation technology solutions for Managed Telecommunications Servicecontracts. Developed pre-sale support function for IT project management,defining the processes for feasibility analysis, due diligence, outsourcinganalysis, service delivery platforms and project budget development. Acted asprimary liaison with customer (CRM) during projects, relating to providingtechnical solutions to business issues, and to solutioning new businessopportunities.

- Determined the requirements, documented and managed development, testingand implementation of service delivery systems and related interfaces to meetcontractual obligations for Call Center Help Desk, Inventory and AssetManagement, Network Monitoring, CTI, IVR, ACD and other custom telecomservices. Led development of e-commerce applications such as vendor electronicbonding and service order web interfacing.

- Specifically managed the entire IT service delivery platform implementation for a5-year $ 35 M Managed Services telecommunications outsourcing contractbetween Ameritech Custom Business Services (in a joint venture with IBM GlobalServices) and a major chemical manufacturer, supplying global help deskcapabilities and full managed services, including CDR collection from 44 PBX and2 Centrex sites in the U.S. and in Canada.

- Served as focal point in applying technology solutions, engaging and directingthe efforts of System Architects, Network Engineers, Software DevelopmentTeams and third party vendors.

- Managed the implementation of the software managed services platform,employing 400 customizations to meet highly complex contractual obligations,conducting an extensive user acceptance testing.

- Led the implementation effort for global departmental chargeback by conductinga series of working sessions, in the Netherlands, with representatives from MCI,British Telecom and Ameritech.Key accomplishment: Have achieved for one major account 15 % margin revenuecapture for $ 35 M deal.

Product Development

  Ameritech. Chicago, Illinois

Defined, developed and managed the implementation of information technology solutions for Change Management, devoted to providingbilling capability for products in intra-LATA toll, Advanced Intelligent Network, andin Long Distance preparation.

- Determined the requirements, documented and managed development, testingand implementation of product's billing capability in intra-LATA toll, cellular,paging, in support of Small, Enhanced, Custom Business and ConsumerServices.

- Contributed to successful strategic implementation of optional call planproducts having overall impact in the intra-LATA toll arena, in preparing for LongDistance entry, for Ameritech; specifically, led the effort to include Michigan zone usage in one call plan, enabling the potential contribution of  $ 45 M in embeddedrevenue.

- Received the highest recognition in Consumer Services for successfulreintroduction of a major local call plan, and in work toward a Total Package callplan, employing sophisticated discounting and budget billing.

Key accomplishments: Have contributed to successful strategic implementationof products having overall impact of $ 100 Min long distance preparation, for Ameritech. Discovered revenue opportunity inzone usage in MI of $ 45 M for inclusion onintra-LATA toll product.

Architecture/Construction:

Varco-Pruden. Memphis, Tennessee,

Performed strategic planning for the utilization of the company'ssoftware for its competitive advantage in this metal buildings manufacturingarena. Worked with the company president to determine the potential for usingproprietary CAD/CAM software in the marketplace, versus the use ofcommercially developed software. Performed business and technologyassessment, and made recommendations for restructuring and reposturing theproduct.

Instruction and Research Computing Center/Computer Aided Architectural Design. Columbus, Ohio

Managed Computer Aided Architectural Design software group for IBM systems division in a collaborative effort with Carnegie Mellon, to developstate-of-the art software for architectural design. Participated in the developmentof advanced systems features, which included updating and transformation ofobjects, surface simulation and solids modeling.

Financial Institutions:

First Chicago Bank. Chicago, Illinois,

Performed Client-Server and mid-range assessment for meeting Year 2000 compliance.

- Determined the requirements, documented and managed the assessment ofclient-server and mid-range computing equipment for the main branch and allsubsidiaries, for the start-up effort for meeting Year 2000 compliance goals.

Logistics:

W. W. Grainger. Chicago, Illinois

Performed successful business and systems integration ofsanitary supplies business into Grainger mainstream.

- Led the effort for business and systems integration for "greenfield" start upsanitary supplies business.

- Established prototype for strategic direction of migrating BOP/ICS to enterprisearchitectural change to client-server environment of IBM RS/6000s utilized asdatabase and file servers in national distributed processing environmentemploying Sybase as DBMS.

General Industries – Printing Press Manufacturing:

  Rockwell International/Rockwell Graphic Systems. Westmont, Illinois

As part of a President-appointed swat team, managed mission critical engineering/manufacturing/information systems impacting printing pressmanufacturing. Responsibilities included field investigations, development ofsupplier support systems, and leading of major systems integration effort,which included re-engineering of core business design-manufacturing systems:this consisted of cross-functional teaming, 3-D CAD/CAM software evaluation,Client-Server migration and prototype development.

Accountability for $ 34 M in sales, $ 3 M P.B.T.; $ 24 M in material purchases,direct and contributory.

Key accomplishments: Established EDI with key suppliers forpurchasing/drawing information exchange, resulting in 47 % reduction in unit costof structural components; designed automated requirements and inventorycontrol system for subcontracting press features; managed European automated drilling softwareimplementation for multi-plant operation, resulting in savings of$ 1 M/site/year.

Rockwell International/Rockwell Graphic Systems. Chicago, Illinois

Managed a group of mechanical design engineers, draftspersons and software personnel, in support of Computer-Aided Design and Engineering activities. Served as liaison between Engineering/Manufacturing/Information Systems, supporting hundreds ofbusiness and engineering personnel. Accountability for   $ 10 M.

Key accomplishments: Redesigned engineering/maufacturing drawing releasesystem for multi-plant operation; designed multi-parameter search software forcommercial parts database multi-plant access, providing online access in seconds that formerly took days to weeks; produced computer  analysis supporting $ 3.8 M upgrade for 100 userCAD/CAM environment, offsetting a $ 7 M productivity loss.

General Industries – Aerospace:

  Rockwell International/North American Aircraft Operations. Columbus, Ohio

Led systems/telecommunications support for facility that provided manufacturing information for B-1B Bomber production.

- Supervised design and development of system innovations that resulted insubstantial operating cost reduction. This included providing innovations in laserprinting of manufacturing orders, operating and inspection records, modificationsto VM and MVS operating systems, and telecommunications engineeringsupport for supporting a national network of manufacturing for multi-billion 100B1-B Bomber contract, for final assembly in Palmdale, California.

Key accomplishment: Redesign of manufacturing orders management systemresulted in annual cost savings of $ 1.1 M.

Commercial Software Development:

  Goal Systems International. Columbus, Ohio,

Reported to Vice President of Technical Services. Performed competitive analyses of the security systems market to determine product strategies for the IBM mainframe market segment. Produced assembler softwarerequiring expertise in IBM VM internals.    

Food Industry:

McDonald's Corporation. Oak Brook, Illinois,

Provided recommendations for the Product Mix Re-engineering effort, in order to optimize primarily, the distribution of Self-Liquidating premiums, under a new marketing effort that increased (anddecreased the durations) of promotionals